This is turning into a pretty big story. I think I'll watch Larry King tonight.
Consumers posting on Oprah Winfrey's Book Club message board indicate that Random House is providing refunds to buyers of A MILLION LITTLE PIECES who call their customer service line to complain in the wake of the unanswered charges made by The Smoking Gun earlier this week. One correspondent posts: "Tell them you wanted fact not fiction.... They are very nice and will tell you how to return the book for a full refund..."
But after publication of this story in the morning edition of Deluxe, Reuters has followed with a piece focused on the refund program. They offer conflicting accounts of whether Random House is only accepting books purchased directly from the company (which would be almost none). In some calls, consumers were told to return books to the store where they purchased them, and to bring a receipt.
James Frey will appear on the Larry King Show tonight, though a spokesperson indicates to the AP that he "would not be interviewed for the entire hour-long program."
Agent Lynn Nesbit comments to the NY Observer, "This book will come and go, but the ripple effect could be much bigger if it causes Oprah to say, 'I don't want to get into this again,' This would be incredibly damaging for the book industry." The Observer adds, "If Ms. Winfrey were to turn against Mr. Frey, A Million Little Pieces could well become the Enron of the memoir boom."
Doubleday has offered more extensive comments in this statement: "Memoir is a personal history whose aim is to illuminate, by way of example, events and issues of broader social consequence. By definition, it is highly personal. In the case of Mr. Frey, we decided 'A Million Little Pieces' was his story, told in his own way, and he represented to us that his version of events was true to his recollections.
"Recent accusations against him notwithstanding, the power of the overall reading experience is such that the book remains a deeply inspiring and redemptive story for millions of readers."